Barbasol continues to closely monitor the COVID-19 situation. In these serious times, we are committed to our staff and consumer’s health first and foremost. Below is a list of FAQ regarding COVID-19. For the latest official information on COVID-19, please visit www.cdc.gov/coronavirus.
What measures are being taken by Barbasol to stop the spread of COVID-19?
In accordance with CDC guidelines, Barbasol/Pure Silk is adhering to their recommendations for infection control procedures including social distancing and increased sanitation. Additionally, our manufacturing facility based in Ashland, Ohio has implemented a no visitor policy for the facility. We are introducing these standards to protect the health and well-being of our employees in order to continue operations as an essential business.
Will Barbasol continue to ship product?
Yes, we will continue to ship product. We are committed to the safety and health of our staff and consumers and will continually monitor this developing situation.
Will my next shipment of Barbasol Shave Club be delayed?
While we do not anticipate any interruptions in the shipment of scheduled deliveries, increased demand could lead to potential delays.
Are Barbasol products available for purchase online?
Yes, we have a large selection of our products available for purchase online. These products will ship directly to your residence upon completion of the order.
Barbasol Shave Club Questions
How often do I need to change my disposable razor or razor blade cartridge refill?
All of our razors are designed with Close Shave® Technology, that feature ultra-thin, open flow blades that allow for easy cleaning and long lasting blade life; however, the duration of a razor or blade cartridge refill largely depends on a customer’s hair type, shaving habits and proper care of the razor and razor blade cartridge refill.
How can I let Barbasol know how much I love its products?
We love hearing from our customers about their experiences with our products. If there’s a particular product that you can’t get enough of, share your opinion and experience by leaving a review on its associated product page. Please feel free to follow us on Twitter at @BarbasolShave and Instagram at @BarbasolShave and leave a comment or tag us in your post! You may also submit your comments (and compliments) here. We may even select your story to be posted on our website and/or social media platforms with your permission.
What is the difference between the Barbasol® Ultra 3 and the Barbasol® Ultra 6 Plus?
The Barbasol® Ultra 3 razor with Ultra-Guard evenly distributes shaving cream to maximize comfort. Our Ultra 3 features Close Shave® Technology that delivers 3 ultra-thin, open flow blades to allow for easy cleaning and longer blade life, as well as a comfort grip handle, lubricating strip and a pivoting head to help deliver a close and comfortable shave.
The Barbasol® Ultra 6 Plus Razor includes an Ultra Trimmer; a 7th blade located on the top of the razor to help refine and style tricky areas like under the nose, sideburns and beard. The Ultra 6 Plus also features Close Shave® Technology that delivers 6 ultra-thin, open flow blades to allow for easy cleaning and longer blade life, as well as a comfort grip handle, lubricating strip and a pivoting head to help deliver a close and comfortable shave.
Do any of your razors feature a trimmer?
Our Barbasol® Ultra 6 Plus Razor features an Ultra-Trimmer, a 7th blade on the top of each razor blade cartridge refill that refines and styles tricky areas like under the nose, sideburns or beards.
Where can I find Barbasol razors?
Select Barbasol® Ultra 6 Plus Razor products are sold online here, and through a subscription to the Barbasol Shave Club, where you can enjoy fresh Barbasol® Ultra 6 Plus Razor blade cartridge refills sent straight to your door at a pace that works for you. Learn more about the Barbasol Shave Club here!
For a specific retailer list related to a particular Barbasol razor, contact us here.
Do I need shaving cream for a close shave?
Our Barbasol® razors with Close Shave® Technology are best paired with our famous Thick & Rich Shaving Cream for a close, comfortable shave. See which Shaving Cream best fits you, here.
Where can I purchase Barbasol Shaving Cream?
Barbasol products are sold in mass merchandise stores, drug stores and supermarkets across the country.
How can I find out if a product has been discontinued?
If you’re trying to determine whether a product has been discontinued, please submit your inquiry here.
How can I receive coupons for Barbasol products?
We participate in couponing programs with local retailers all year long, so keep an eye out for deals in your area!
How do I submit a new product idea?
We love to hear from our customers. However, as a company policy, Barbasol does not accept unsolicited product ideas.
Do you test on animals?
Never! We are pleased to say that we don’t test our products on animals.
Do Barbasol products contain gluten?
No. All of our Barbasol products are gluten-free.
Do Barbasol products contain Casein?
No. All of our Barbasol products are Casein-free.
Do Barbasol products contain parabens?
No. All of our Barbasol products are paraben-free.
Do Barbasol products contain phthalates?
No. All of our Barbasol products are phthalate-free.
Do Barbasol products contain dyes?
No. All of our Barbasol products are dye-free.
Are Barbasol cans recyclable?
Yes! All our cans and caps are recyclable. See recycling numbers below.
- Steel Cans: 40 – All Barbasol full-size cans (2.85 oz or larger)
- Caps (HDPE – High Density Polyethylene): 2 – Found on all Barbasol full-size cans
- Aluminum Cans: 41 – All Barbasol travel-size cans (2.25 oz or smaller)
- Caps (Polypropylene): 5 – Found on all Barbasol travel-size cans
Barbasol Shave Club Questions
How do I modify my Shave Club delivery frequency?
To modify your blade refill frequency, just log in to your account. From there you’ll be able to change your blade refill delivery frequency or make adjustments to your shipping information.
How does the Shave Club work?
Grab a Barbasol Shave Club Starter Kit complete with one (1) Barbasol® Ultra 6 Plus Razor handle, one (1) Barbasol® Ultra 6 Plus Razor blade cartridge refills and one (1) razor tray for just $6.99, and then select your desired delivery frequency to start your subscription. Your first set of eight (8) fresh Barbasol® Ultra 6 Plus Razor blade cartridge refills will ship 2 weeks after joining the shave club. You’ll then receive eight (8) fresh cartridges every 2 months, 4 months, or 6 months, depending on your selection, for just $15.99 per shipment. And as an added bonus, shipping is FREE. Yup; the Barbasol Shave Club Starter Kit and every future recurring refill shipment ships free. Learn more here.
How do I change or cancel my subscription order?
If you’re a member of our Barbasol Shave Club, you can change the frequency of your razor blade cartridge refill deliveries by signing into your account. Cancellation of your Shave Club subscription can be done in your account or you can contact us and we'll be happy to assist further.
Do I have to subscribe to the Shave Club to enjoy Barbasol razors?
No (although we do think it’s the best way to enjoy fresh shaves!) You can definitely order as-needed and shop Barbasol® Ultra 6 Plus Razor products through our website here.
Do you offer free shipping?
All Barbasol Shave Club Starter Kits and ongoing blade refill deliveries for the Barbasol Shave Club ship entirely for free. For all other products, shipping starts at just $1.99!
How do I know the cost of shipping for my exact order?
The cost of standard shipping will vary based on your order and the shipping location. You will be able to view the cost of shipping during the checkout process after you have added your desired products to your cart.
How long will it take my order to arrive?
Most orders are fulfilled within 2-3 business days and should arrive within 3-6 business days depending on your location. Please note that orders with shaving creams included will take an additional 1-3 business days for shipments. Once your order has shipped, you’ll receive an email letting you know your package is on its way.
If for some reason you’re having trouble with your order, please contact us here and a member of our team will get back to you shortly.
What carrier do you use for shipping?
We ship with multiple partners - including FedEx and UPS - depending on size and destination of the shipment.
Can Barbasol products be shipped outside of the U.S.?
Unfortunately, at this time, we do not offer shipping outside of the U.S. We apologize for any inconvenience this may cause.
What are your shipping restrictions?
We currently do not ship shaving cream products to Alaska, Hawaii, Puerto Rico and Guam. We sincerely apologize for the inconvenience. If you live in these regions and would like to purchase our shaving creams, please visit a local retail store nearby.
Can I try out Barbasol Products before buying them?
Unfortunately, we don’t give out free samples. But shipping starts at just $1.99, so you’ll be able to try our Barbasol razor products with this special shipping offer. And for our Barbasol Shave Club, shipping is entirely free. Yup – the Barbasol Shave Club Starter Kit and every refill cartridge delivery!
I purchased your products from Amazon; can I return or exchange items?
All return requests for Barbasol products purchased on Amazon must be processed via Amazon Customer Service. Please contact them. We’re sure they’ll be able to help you out and accommodate your return.
I purchased your products from a store; can I return or exchange items?
All return requests for Barbasol products purchased on Retailer stores or their websites must be processed by their customer service. Please contact them. We’re sure they’ll be able to help you out and accommodate your return.
I’m having trouble logging into my account/I forgot my password!
It happens to the best of us. Click “Reset your password” underneath the “Sign In” and "Create Account" buttons. Once you’ve clicked “Reset your password” enter the email you registered with and an email with the password reset information will automatically be sent to your inbox.
What is your return policy?
Because of the nature of our products, we do not accept returns.
But the satisfaction of our customers is important to us. If you have any issue with the performance of the product that you have received, simply email us within 14 days of receipt of your order. If a defect is discovered, we will be happy to replace or exchange the item in question via store credit. There are no cash refunds.
To view our full return policy, click here.
Am I able to apply more than one coupon code to my order?
No, unfortunately, you’re only able to apply one coupon code per order.
How do I cancel or modify an order?
We are not able to modify an order after it has been placed. However, we may be able to cancel the order that has not yet been processed. All cancellation requests need to be sent to us the same day the order is placed. We will not accept cancellation requests after 11:59 PM EST of your order date. We sincerely apologize for the inconvenience. If you’d like us to cancel your order, please contact us here. Please understand that while we will try our best to intercept orders before they're picked up by the carrier, we're unable to guarantee the cancellation of an order.
Why am I having trouble placing an order?
Please try and place your order again. We suggest clearing your browser cookies and attempting to checkout with a different browser such as Internet Explorer or Google Chrome. If you’re trying to place your order via your mobile phone, try using a computer. If you’re still experiencing problems, please let us know by contacting us here. A member of our team will get back to you shortly.
Can I just purchase a Barbasol® Ultra 6 Plus Razor handle?
At this time, we don’t sell our Barbasol® Ultra 6 Plus Razor handles separately. All razor handles include at least two (2) razor blade cartridge refills. If you’d like to purchase a replacement for your Barbasol® Ultra 6 Plus Razor handle through our website, click here.
How will I be notified once my order goes through?
Once an order has been successfully placed, we’ll automatically send an email confirmation regarding the status of your order. Please be sure to correctly enter your email address to make sure this email arrives. If you have questions about a particular order, contact us here.
What forms of payment does Barbasol accept?
We accept Visa, MasterCard, American Express and Discover.
When can I expect to be charged for my order?
You can expect your card to be charged once the order is placed. If you have questions about a particular order, contact us here.
Can I resell Barbasol products on Amazon?
We don’t allow the reselling of our products on Amazon or any other platform unless you’re an authorized Barbasol distributor. Please note that strict adherence to this policy shall be enforced.
Do you offer wholesale opportunities?
Yes, we do offer wholesale opportunities! Please contact us by clicking here.
What is the best way to contact the Barbasol Team?
To ensure all inquiries are tracked and answered as soon as possible, it’s best to reach out to a member of our team by using our online contact form here.
How do I remove myself from the email promotions list?
We wouldn’t want you to miss out on any exclusive offers, but you can unsubscribe from our emails by clicking on the unsubscribe link at the bottom of the promotional email.
What if I didn't find my question here?
If you didn’t find the answer to your question, we want to hear it. Simply send your question here and a member of our team will get back to you shortly.